From idea to execution, we help you design, build, and optimize digital products that drive adoption, loyalty, and revenue. Partner with senior experts across product design, growth, strategy, and development — flexibly and impactfully.
From idea to execution, we help you design, build, and optimize digital products that drive adoption, loyalty, and revenue. Partner with senior experts across product design, growth, strategy, and development — flexibly and impactfully.
AI-driven automation turned manual ticket triage across 5,000+ sites into a real-time, intelligent support system
A global technology provider responsible for over 5,000 remote infrastructure sites faced growing challenges in its support operations. These locations — spread across varying geographies — depended on reliable internet connectivity and required swift technical responses. The support desk received a constant influx of service requests, often vague and unstructured, coming in through web portals, APIs, email, and phone calls. Support staff had to manually read, interpret, tag, prioritize, and assign each ticket — leading to delays, errors, and mounting operational fatigue.
The aim was to develop a fully autonomous, AI-powered support workflow that would:
Using n8n for process orchestration and OpenAI's language model for semantic intelligence, the solution delivered a seamless and modular automation pipeline
time to classify & assign ticket
internal support satisfaction
SLA compliance rate
Each service request — regardless of whether it originated from email, phone transcription, API call, or web form — was routed into a centralized Webhook, launching the automated workflow instantly.
An embedded AI agent analyzed incoming request content to:
Through a Structured Output Parser, the AI’s output was validated and formatted with guaranteed consistency — preparing it for immediate system integration.
In less than 15 seconds, the enriched and validated data was posted directly to the internal ticketing system, populating:
Each ticket also fed into a Google Sheets-based monitoring layer, allowing for:
This intelligent automation framework turned what was once a slow, manual classification process into a real-time intelligent triage system, dramatically improving both internal efficiency and service quality.
AI-powered ticket classification drastically reduces manual effort, enabling real-time routing and faster issue resolution
Using natural language understanding and historical patterns ensures tickets are enriched with the correct priority, location, and asset type
A flexible, step-based architecture—built on tools like n8n and OpenAI—allows seamless scaling across thousands of remote sites
Building on this success, the organization is now scaling the platform further by introducing predictive ticket generation based on infrastructure telemetry, automated ticket status updates with SLA renegotiations, and root cause trend analysis across asset and location clusters — all powered by the same flexible, AI-first agent architecture.
We’d love to bring your ideas to life.
Tell us what you’re thinking — and we’ll help shape it.
AI automation means using large language models (like GPT-4) to handle repeatable tasks inside your business. We design and build custom agents that can qualify leads, summarize content, route tickets, trigger workflows, or power internal copilots.
Not at all. While we specialize in building intelligent systems, we also offer full-service UX/UI and product design — from discovery to delivery. Many of our clients come to us purely for design support, with or without AI.
We collaborate with startups, scale-ups, and enterprise teams across fintech, SaaS, healthcare, e-commerce, logistics, and more. Whether you’re building your first product or scaling a complex system, we adapt to your stage and stack.
Absolutely. We run UX audits, onboarding redesigns, and complete product design engagements. Whether you're looking to clean up a dashboard, increase activation, or launch a new feature — we’ve got the design depth to support it.
Yes — that’s the core of what we do. We build agents that connect directly to your tools (Slack, Notion, HubSpot, CRMs, internal platforms), automate actions across them, and fit how your team already works. No need to change your stack.
No — we design every system to be maintainable without in-house ML engineers. We handle the technical setup, logic, and integrations, and offer optional support plans to monitor and optimize performance post-launch.
That’s totally fine. You can engage us for standalone UX/UI work, product discovery, or AI automation — or combine them. We’re built to plug into your priorities and scale with your roadmap.
